Privacy Policy — Doorden

Doorden ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and a hashed password. Sales reps also provide city, zip, service areas, and training level. Businesses provide business name, contact name, phone, service categories, and operating areas.

Job & Lead Data

When a rep submits a lead, we collect homeowner name, phone, email, address, service type, description, and estimated job value. This information is necessary to coordinate the service.

Usage Data

We collect standard web server logs including IP address, browser type, pages visited, and timestamps. This data helps us maintain platform security and improve performance.

Communications

Messages sent through the Doorden platform between businesses and homeowners are stored so both parties can reference them. We also store notification history.

2. How We Use Your Information

To create and manage your account and authenticate your sessions.
To match reps with businesses and facilitate job coordination.
To send transactional emails (deposit requests, booking confirmations, receipts, scheduling updates).
To calculate and track rep commissions and business payouts.
To send in-app notifications about job status changes.
To resolve disputes and respond to support requests.
To improve the platform through aggregate, anonymized analytics.

We do not use your personal information for automated decision-making or profiling beyond what is necessary to operate the platform.

3. Third-Party Services

Stripe — Payment Processing

All payment processing is handled by Stripe. Doorden never sees, stores, or has access to your full card number, CVV, or bank account details. When you pay a deposit, your payment data goes directly to Stripe's secure servers. Stripe is PCI-DSS Level 1 certified.

Resend — Transactional Email

We use Resend to deliver transactional emails such as booking confirmations and receipts. Your email address and name are passed to Resend solely for delivery purposes and are not used for marketing.

4. Data Retention

We retain your account data for as long as your account is active. Job records and commission data are retained for a minimum of 7 years for financial and legal compliance. You may request deletion of your account data by emailing support@doorden.com; note that some records may be retained as required by law.

5. Security

We use industry-standard security practices including encrypted connections (TLS), hashed passwords (bcrypt), and session tokens. No system is 100% secure; if you believe your account has been compromised, contact us immediately at support@doorden.com.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@doorden.com. We will respond within 30 days.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the platform after notice constitutes acceptance.

Contact Us

Privacy questions or requests? Email support@doorden.com.